FAQ

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  • Q [Use] When using the order, I would like to use the difference when I revisit after using only a part of the amount. keyboard_arrow_down
    A Purchased products cannot be used separately.
  • Q [Cancellation·Refund] I am curious about the cancellation/refund policy. keyboard_arrow_down
    A You can change the scheduled visit date only up to 2 days before the scheduled visit, and cancellation/change/refund is not allowed after this. (However, you can change the reservation date due to the COVID-19 issue by submitting documentary evidence.)
  • Q [Cancellation·Refund] How can I cancel my order? keyboard_arrow_down
    A You may cancel your order by clicking 'Order' at the top of the page. However, the 'Cancel Order' button will not be visible if the cancellation period has passed, for the order can only be canceled up to 2 days before the scheduled visit date.
  • Q [Change] Due to COVID-19, I cannot use it on the scheduled date. keyboard_arrow_down
    A A change of scheduled date due to COVID-19 is possible by submitting documentary evidence. Please contact REDTABLE Customer Service Center (02-6964-7958) and we will help you quickly.
  • Q [Change] I could not use the voucher on the reservation date due to the store's circumstances. keyboard_arrow_down
    A We apologize for any inconvenience this may cause. Please contact REDTABLE Customer Service Center (02-6964-7958) and we'll help you quickly.
  • Q [Change] Can I change or cancel my reservation on the date of the arrival? keyboard_arrow_down
    A A change of the scheduled visit date can only be made up to 2 days before the scheduled visit date, and cancellation/change/refund is not possible after this. (However, you can change the reservation date due to the COVID-19 issue by submitting documentary evidence.)
  • Q [Change] I would like to use the purchased product on a different date other than on the scheduled date of visit. keyboard_arrow_down
    A A change of the scheduled visit date can only be made up to 2 days before the scheduled visit date, and cancellation/change/refund is not possible after this. (However, you can change the reservation date due to the COVID-19 issue by submitting documentary evidence.)
  • Q [Use] Can I transfer the promotional product I purchased to someone else? keyboard_arrow_down
    A Promotional products cannot be transferred to another person.
  • Q [Use] How do I use the order at the store? keyboard_arrow_down
    A When visiting the store, please present the voucher sent by Kakao notification-talk or E-mail.
  • Q [Order] How do I check the order details? keyboard_arrow_down
    A You can check the order details and vouchers by clicking 'Order' at the top of the page. Vouchers will be sent to your mobile phone or email when you place an order. If you do not receive the confirmation voucher, please check your spam message settings and spam mailbox, or contact REDTABLE Customer Service Center at 02-6964-7958.
  • Q [Use] When using the order, can I use it even if the reservation name and the actual user's name are different? keyboard_arrow_down
    A You are allowed to use the product even if the reservation name do not match the name of the actual user. (However, promotional products cannot be transferred to others.)
  • Q [Use] When I use the order, I would like to order the product for take-away rather than for here. keyboard_arrow_down
    A When placing an order, please fill out the 'Request' information if you want the product for take-away. If the stores are not available for take-away, we will contact you with the contact information provided on when ordering.
  • Q [Use] When I use the order, can I cash in the purchased product? keyboard_arrow_down
    A Purchased products cannot be converted into cash.
  • Q [Use] If the actual amount used is less than the amount of the gift certificate, can I get a cash refund? keyboard_arrow_down
    A The difference cannot be cashed.
  • Q [Payment] Discounts do not apply when purchasing promotional products. keyboard_arrow_down
    A Please check the Notice for the promotion
  • Q [Order] I cannot select the desired date of visit when ordering. keyboard_arrow_down
    A Dates that cannot be selected are store holidays. Otherwise, please contact REDTABLE Customer Service Center (02-6964-7958). When making an inquiry, please tell us the name of the store and the desired date and time of your visit, and we will help you process it quickly after checking with the store.